Privacy Policy

Privacy Policy

Date: March 8, 2024

1. Information on the Collection of Personal Data

1.1 Personal Data

In the following sections, we will inform you about the processing of personal data when using our website. Personal data refers to any information that can be attributed to you personally, such as your name, address, email addresses, and user behavior. We aim to provide you with information about our processing procedures while ensuring compliance with our legal obligations, particularly under the UK General Data Protection Regulation (UK GDPR) following the UK's exit from the EU.

1.2 Data Controller

The data controller, as defined in Article 4(7) of the UK GDPR, is customer@moonrose.life.

2. Processing of Personal Data When Visiting Our Website

When you visit our website for informational purposes, without registering or providing any additional information, we process the personal data transmitted by your browser to our server. The data described below is necessary for us to display our website, ensure its stability and security, and comply with legal obligations. The legal basis for this processing is Article 6(1) f of the UK GDPR:

(A) IP address

(B) Date and time of the request

(C) Content of the request (visited page)

(D) Amount of data transmitted

(E) Browser information

3. Additional Functions and Offers on Our Website

3.1 Overview of Various Offers

Apart from the informational use of our website, we provide various services such as account registration and goods purchase. We also utilize other functionalities to facilitate sales and analyze/marketing our offers, as detailed in Sections 4 and 5 below. For these purposes, you may be required to provide additional personal data, and we process such data in accordance with the principles outlined in this privacy policy.

3.2 Use of External Service Providers

We may engage external service providers (e.g., payment processors, shipping companies) to process your data. These providers are selected carefully, instructed by us, and regularly monitored to ensure compliance with data protection regulations.

3.3 Further Involvement of Third Parties

We may share your personal data with third parties for promotions, competitions, contract agreements, or similar services. Depending on the service, your data may also be collected by partners independently. Detailed information will be provided during data collection or in the description of specific offers.

3.4 Third Parties Outside the UK

If our service providers or partners are located outside the UK, we will inform you about the implications of this in the offer description.

4. Processing of Personal Data When Contacting Us or Registering an Account

When you contact us via email or contact form, we store the data you provide (e.g., email address, name, telephone number) to respond to your inquiries. Account registration entails the collection of voluntary information, which may include:

(A) Name, title, or username

(B) Login credentials: email address and self-selected password

(C) Contact details: postal addresses, telephone numbers, email addresses

(D) Additional information on your interests

5. Processing of Personal Data When Making a Purchase

5.1 Shopping Information

When you make a purchase on our online shop, we collect relevant shopping data, including:

(A) Item details (name, price, model)

(B) Order number

(C) Delivery and billing addresses

(D) Delivery and payment status

(E) Messages related to purchases

(F) Return status

(G) Information about service providers involved

5.2 Payment Details

We offer various payment methods and collect payment details to process payments securely. We may also receive payment information from external providers for payment processing and credit checks, ensuring only necessary information is shared.

5.3 Data Transfer to Collection Service Providers

In case of outstanding invoices, we may transfer necessary data to collection service providers or sell debts to them, subject to legal bases under Article 6(1) b and f of the UK GDPR.

6. Cookies

Our website may use cookies and similar technologies for various purposes, such as improving functionality, analyzing usage, and providing personalized content. You can manage cookie preferences through your browser settings.

7. Transfer of Data to Third Parties

We may share your data with third parties as permitted by UK law, including service providers, group companies, technical service providers, payment service providers, shipping companies, and authorities, under specified conditions and legal bases.

8. Data Retention and Erasure

We retain personal data as necessary for contractual, legal, or legitimate purposes. Upon closure of customer accounts, data is deleted or blocked based on legal requirements and limitations.

9. Data Protection Measures

We implement technical and organizational measures to secure data transmission and storage, including SSL encryption for data transmission.

10. Your Rights

You have rights under the UK GDPR, including the right to information, rectification, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent. You also have the right to lodge complaints with data protection authorities.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect improvements or legal requirements. Please review this policy periodically for updates.

12. Data Protection Officer

For inquiries related to data protection, you can contact our data protection officer at customer@moonrose.life with the subject "Data Protection Officer."